We’re delighted to share the latest article in the ETNAblog, written by Dr Mirko Prosen, Full Professor of Nursing and Health Sociology at the University of Primorska, Slovenia.
In “Beyond Access: What a Volunteer Health Centre in Verona (Italy) Taught Me About Cultural Mediation,” Dr Prosen reflects on his visit to CESAIM ODV-ETS, a volunteer-led health centre in Verona supporting migrants and other vulnerable populations to access healthcare.
Drawing on his experience during an Erasmus+ staff mobility programme, Mirko explores how cultural mediation extends far beyond language translation. Through conversations with volunteers and healthcare professionals, he highlights the importance of trust, dignity, communication and collaboration in delivering equitable, person-centred care.
The article also considers the wider implications for nursing education, demonstrating why cultural competence is becoming an essential skill for every healthcare professional working in increasingly diverse societies. Supported by data from CESAIM’s 2025 annual report, the blog illustrates the significant contribution that volunteers and community organisations make in reducing health inequalities and improving access to care.
As Mirko concludes:
"Healthcare equity is not achieved solely through legislation or funding. It is created every day by professionals and volunteers who are willing to bridge cultures, languages and health systems."
This thoughtful and inspiring article offers valuable insights for nurses, educators, researchers and anyone interested in transcultural healthcare and health equity.
Read the full ETNAblog here.
